Returns & Refund Policy

Effective Date: [Insert Date]

At Desire After Dark, your privacy, health and satisfaction are important to us. Due to the intimate nature of the products we sell, we maintain strict hygiene standards for the protection of all customers.

This Returns & Refund Policy complies with the Australian Consumer Law (ACL).

Change of Mind

We do not offer refunds, exchanges or store credit for change of mind, including where:

• You ordered the wrong product.

• You no longer want the item.

• The item does not meet your personal preference or expectations.

• You found the item elsewhere at a lower price.

• You purchased an item by mistake.

Please choose carefully before completing your purchase.

Hygiene & Safety

For health and hygiene reasons, we cannot accept returns or exchanges for intimate products where:

• The product has been opened.

• The hygiene seal has been broken or removed.

• The product has been used.

• The packaging has been damaged in a way that prevents resale.

This applies to, but is not limited to:

• Adult toys

• Vibrators and massagers

• Anal products

• Kegel exercisers

• Lingerie (where hygiene stickers have been removed or garments have been worn)

• Lubricants

• Massage oils

• Condoms

• Personal care products

• Supplements

Faulty or Damaged Products

If your item:

• arrives damaged,

• is faulty,

• is unsafe,

• is significantly different from its description, or

• does not perform as reasonably expected,

you may be entitled to a repair, replacement or refund under the Australian Consumer Law.

Please contact us within 7 days of receiving your order so we can assess your claim promptly.

To assist with your claim, we may request:

• your order number;

• photographs of the product and packaging;

• a description of the fault; and

• where appropriate, a short video demonstrating the issue.

We may ask that the item be returned for inspection before a refund or replacement is issued.

Incorrect Items

If you receive an item different from the one you ordered, please contact us within 7 days of delivery.

We will arrange for the correct product to be supplied at no additional cost.

Refunds

Where a refund is approved, it will be processed back to the original payment method used at checkout.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Shipping charges are generally non-refundable unless required under Australian Consumer Law.

Returns Process

Before returning any item, please contact us at:

Email: info@desireafterdark.com.au

Please include:

• Your full name

• Order number

• Description of the issue

• Supporting photographs (if applicable)

Do not return products without first contacting us, as unauthorised returns may not be accepted.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Where a product has a major failure, you may be entitled to choose a refund or replacement. Where the failure is minor, we may choose to repair or replace the item in accordance with the Australian Consumer Law.

Contact Us

If you have any questions about this policy or require assistance with a return, please contact:

Desire After Dark
Email: info@desireafterdark.com.au